SHIPPING & RETURNS
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SHIPPING POLICY
Shipping Methods:
We are pleased to inform you that we exclusively use PostNL for our shipping services.
Should you have any specific shipping preferences or requirements, please don't hesitate to contact our customer support team, and they will be happy to assist you with any inquiries related to your shipment.
Processing Time:
We strive to provide our customers with efficient and prompt service. Our standard processing time for orders is typically 1-2 business days. This means that we will prepare your order for shipment within this time frame.
Please keep in mind that during peak holiday seasons or due to circumstances beyond our control, there may be slight delays in processing. We will make every effort to keep you informed of any such delays.
Please contact our customer support team at support@marigoldandpea.com if you have any urgent shipping needs or specific processing time requirements. We will do our best to accommodate your requests and provide you with the service that meets your expectations.
Shipping Rates and Destination
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Our shipping rates are calculated based on several factors to provide you with fair and competitive pricing. These factors include the weight of the products in your order, your shipping destination, and the shipping method you select during the checkout process.
To find out the exact shipping cost for your order, simply add the items to your cart and proceed to the checkout page. There, you will have the opportunity to review and select from our available shipping options. The shipping cost will be calculated and displayed before you finalize your order, giving you complete transparency regarding the charges.
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We are pleased to offer our shipping services to customers in The Netherlands, Belgium, Germany, Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Italy, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom, ensuring that our products are accessible to you in these regions.
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​Tracking Information:
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Once your order is dispatched, you will receive a shipping confirmation email with the location of your package. We provide a reliable tracking service to ensure you can monitor the progress of your shipment.
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After your order is dispatched, you will receive a shipping confirmation email with a unique tracking number. This tracking number is your key to staying updated on the whereabouts of your package.
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To track your order, please visit PostNL Track and Trace and enter the provided tracking number in the designated tracking tool. This will display real-time information on the location and estimated delivery date of your shipment.
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RETURN & EXCHANGE POLICY
Our aim is to make your return process as smooth as possible. If you have any questions or need clarification on return eligibility, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that your returns are handled in accordance with our policy.
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Return Eligibility:
We want to ensure that your shopping experience with us is as hassle-free as possible, which is why we have established clear guidelines for return eligibility. Please take a moment to review these conditions:
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Product Condition:
Products must be in their original, unused condition to be eligible for return.
Timeframe for Returns:
Returns must be initiated within 14 days of the delivery date, allowing you to take advantage of our return policy within this timeframe.
Return Process:
To initiate a return, please contact our customer support team at support@marigoldandpea.com. They will guide you through the return process and provide you with a return authorization if necessary.
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Return Packaging:
When returning the product, please ensure it is sent back in the original packaging, if available, and in a new or gently used condition.
Proof of Return:
It is essential to retain proof of return, such as a shipping receipt or tracking number, to validate that the product was sent within the specified time frame.
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Return Costs:
Unless the return is due to an error on our part, customers are responsible for covering the return shipping costs.
Trackable Shipping:
We strongly recommend using a trackable shipping service when returning products to ensure that they reach us. This allows both you and us to have visibility and confirmation of the return.
Return Authorization:
Before returning a product, please contact our customer support team to initiate the return process. They will provide you with any necessary return authorization and instructions to facilitate the return.
Condition of the Product:
The returned product should be in its original condition, and if possible, in the original packaging. Please ensure that the product is well-protected and appropriately packaged to prevent damage during transit.
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Timely Return:
We kindly request that you return the product within the designated timeframe, as specified in our Return Policy. Returns should be made within 14 days of the product's delivery date.
Initiating the Refund:
Once we receive the returned product and verify that it meets our return eligibility criteria, we will initiate the refund process.
Processing Period:
Refunds will typically be processed within 7-14 business days after we have received the returned product. However, please note that the time it takes for the refund to appear in your account may vary depending on your payment method and your financial institution.
Refund Method:
Refunds will be issued using the same payment method you used for your original purchase unless you expressly agree to an alternative payment method.
Notification:
You will be notified via email when the refund has been processed and initiated. This email will provide you with details of the refund amount and the payment method used.
Bank Processing Time:
After we have processed the refund, it may take additional time for the funds to appear in your bank account, credit card statement, or payment account. The processing time varies among financial institutions and payment providers.
Exclusions:
Personalized or customized items may not be eligible for return or exchange unless they arrive damaged or with a manufacturing defect.
Perishable or consumable goods cannot be returned.
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